We offer a competent and professional support service to optimize production efficiency.
It is important to promptly replace worn or damaged parts to ensure functional safety and prevent potential chain damage or machinery systems downtime with its related inconveniences and costs.
Therefore it is essential to proactively monitor, optimize and safeguard the performance of robots with advanced support and preventive maintenance.
In order to reduce the risks of machine downtime and to have control over unexpected events we have thought of a technical support service tailored to specific production needs.
We want to take care of your robots, whether they are traditional, collaborative, linear electric axes or robocylinders.
Therefore we always provide phone support and one-site assistant on demand. In addition to our standard product warranty we have also designed three types of service contracts:
TYPE
OF SERVICE
CONTRACTS
BASIC PLAN:
The essential
for consistently efficient robot performance
- Maintenance service
- Alert service
PREMIUM PLAN:
To always keep
the robots under control
- Maintenance service
- Alert service
- Emergency service
FIRST PLAN:
All-inclusive and always
connected
- Maintenance service
- Alert service
- Emergency service
- Remote access service with VPN
- Quick monitoring service
For the Premium and First Plan there is also the SMART GLASS EPSON MOVERIO option: remote assistance with Augmented Reality interaction between your team and our technical team to minimize intervention times and costs.
Quick assistance wherever you are
To simplify and meet your needs we are also able to provide remote technical support by clicking the button below.
REQUEST MORE INFO
Click on the button to the side and fill out the form.